# Eequ Help Centre > Advice and help from the Eequ team. ## Mentors - [Eequ pricing structure](http://help.eequ.org/en/articles/221006-eequ-pricing-structure.md): This article explains how our pricing works and how Eequ’s bundled fees often save club owners money overall. - [How to Conduct a Risk Assessment](http://help.eequ.org/en/articles/221064-how-to-conduct-a-risk-assessment.md): From bouncy castles to campfires: Create professional risk assessments that protect your staff, your customers and your business. - [Safeguarding Advice for Mentors](http://help.eequ.org/en/articles/221069-safeguarding-advice-for-mentors.md) - [How to create your first Eequ Listing](http://help.eequ.org/en/articles/311535-how-to-create-your-first-eequ-listing.md): All you need to know to create your first Listing! - [How to use My Listings Page](http://help.eequ.org/en/articles/220757-how-to-use-my-listings-page.md) - [How to duplicate a listing](http://help.eequ.org/en/articles/221447-how-to-duplicate-a-listing.md): Save time by copying an existing listing - [How can I remove a Listing?](http://help.eequ.org/en/articles/311537-how-can-i-remove-a-listing.md): Follow these steps to delete or unpublish a Listing. - [How do I edit my group size?](http://help.eequ.org/en/articles/287339-how-do-i-edit-my-group-size.md): How to edit your group size at any time - [How to hide a Mentor from the Listing page](http://help.eequ.org/en/articles/714481-how-to-hide-a-mentor-from-the-listing-page.md): Manage your team members visibility on the public listing page - [Where do I go to add another listing?](http://help.eequ.org/en/articles/221463-where-do-i-go-to-add-another-listing.md): How to add a new listing after your first one. - [How to create beautiful images for your Listing](http://help.eequ.org/en/articles/220667-how-to-create-beautiful-images-for-your-listing.md) - [Learning Aims FAQs.](http://help.eequ.org/en/articles/221062-learning-aims-faqs.md) - [How to add dates to your listing](http://help.eequ.org/en/articles/220998-how-to-add-dates-to-your-listing.md) - [Adjust the group size for individual dates](http://help.eequ.org/en/articles/220814-adjust-the-group-size-for-individual-dates.md) - [How to hide a block of dates](http://help.eequ.org/en/articles/220916-how-to-hide-a-block-of-dates.md) - [How to hide a session](http://help.eequ.org/en/articles/220847-how-to-hide-a-session.md) - [How to change the times of sessions](http://help.eequ.org/en/articles/302763-how-to-change-the-times-of-sessions.md): You can safely change the time of any future session, even if people have already booked. - [How to add or remove dates to a block](http://help.eequ.org/en/articles/344350-how-to-add-or-remove-dates-to-a-block.md): Follow the steps in this article if you need to change dates you have set in a block - [How to set booking cut-off times](http://help.eequ.org/en/articles/348029-how-to-set-booking-cut-off-times.md): This article explains two options for booking cut-off times: allowing walk-ins or prevent-last minute bookings. - [How to allow walk-ins to book after your sessions start](http://help.eequ.org/en/articles/347959-how-to-allow-walk-ins-to-book-after-your-sessions-start.md): This article will show you how to set a booking-cut off time after your sessions start, to allow walk-ins to book. - [How to prevent last-minute bookings](http://help.eequ.org/en/articles/347998-how-to-prevent-last-minute-bookings.md): This article will show you how to set a booking-cut off time before your sessions start, to prevent last minute bookings. - [Schedule when your Listing dates open and close for bookings](http://help.eequ.org/en/articles/454424-schedule-when-your-listing-dates-open-and-close-for-bookings.md): Learn how to set start and end dates to control when your listing is open for bookings - [How to Limit Ticket Quantities](http://help.eequ.org/en/articles/220841-how-to-limit-ticket-quantities.md) - [How to copy tickets from another listing](http://help.eequ.org/en/articles/220912-how-to-copy-tickets-from-another-listing.md) - [Should I add an Adult Ticket to my Listing?](http://help.eequ.org/en/articles/220822-should-i-add-an-adult-ticket-to-my-listing.md): Should council funded providers add adult tickets? - [How to add or remove a ticket from a block](http://help.eequ.org/en/articles/454196-how-to-add-or-remove-a-ticket-from-a-block.md): Learn how to add and remove tickets from blocks. - [Hide the number of places remaining](http://help.eequ.org/en/articles/220925-hide-the-number-of-places-remaining.md) - [How does the Waiting List work?](http://help.eequ.org/en/articles/275427-how-does-the-waiting-list-work.md): What to expect when you turn on the Waiting List. - [How Mentors can use the Expressions of Interest Only setting](http://help.eequ.org/en/articles/300322-how-mentors-can-use-the-expressions-of-interest-only-setting.md): This setting allows mentors to only manually create bookings, public bookings are not allowed. - [How to accept Childcare Payments on Eequ](http://help.eequ.org/en/articles/220827-how-to-accept-childcare-payments-on-eequ.md): This article explains everything you need to know about how you can easily accept and track childcare payments on Eequ. - [Automatic Discounts](http://help.eequ.org/en/articles/220851-automatic-discounts.md) - [Create a Discount Code](http://help.eequ.org/en/articles/220845-create-a-discount-code.md) - [How to create a Credit Note](http://help.eequ.org/en/articles/220833-how-to-create-a-credit-note.md) - [How to add extra questions at checkout](http://help.eequ.org/en/articles/464633-how-to-add-extra-questions-at-checkout.md): Add custom questions for your bookers to complete when checking out. - [Bookings FAQs](http://help.eequ.org/en/articles/221083-bookings-faqs.md) - [What happens when I receive a booking?](http://help.eequ.org/en/articles/221046-what-happens-when-i-receive-a-booking.md) - [How can I see my Ticket Availability?](http://help.eequ.org/en/articles/220670-how-can-i-see-my-ticket-availability.md) - [How to partially decline a booking](http://help.eequ.org/en/articles/220733-how-to-partially-decline-a-booking.md) - [What happens when I reach my maximum group size?](http://help.eequ.org/en/articles/221467-what-happens-when-i-reach-my-maximum-group-size.md): I want to know what happens when the maximum group size is reached. - [How can I see a child's date of birth?](http://help.eequ.org/en/articles/220812-how-can-i-see-a-child-s-date-of-birth.md) - [Mentors: Cancellation/Refund FAQs](http://help.eequ.org/en/articles/221071-mentors-cancellation-refund-faqs.md) - [How a Mentor Cancels a Booking or a Session](http://help.eequ.org/en/articles/220815-how-a-mentor-cancels-a-booking-or-a-session.md): In this article, we’ll guide you through the cancellation process from a mentor’s perspective. - [Video Tutorial for Mentors: How do I cancel an upcoming workshop or course?](http://help.eequ.org/en/articles/221043-video-tutorial-for-mentors-how-do-i-cancel-an-upcoming-workshop-or-course.md) - [How to instantly approve bookings](http://help.eequ.org/en/articles/456017-how-to-instantly-approve-bookings.md): Switch on Instant Book in your settings - [How to add booking notes](http://help.eequ.org/en/articles/457413-how-to-add-booking-notes.md): Quick guide on how a mentor can add notes to a booking - [How to Handle Refund Requests](http://help.eequ.org/en/articles/519949-how-to-handle-refund-requests.md) - [How Mentors can create a booking](http://help.eequ.org/en/articles/319976-how-mentors-can-create-a-booking.md): Learn how to create bookings for new or existing customers - [How to create a booking for a new customer with a new email](http://help.eequ.org/en/articles/329202-how-to-create-a-booking-for-a-new-customer-with-a-new-email.md): Create a booking on behalf of an existing or new customer with an email - [How to create a booking for a customer with no email](http://help.eequ.org/en/articles/329212-how-to-create-a-booking-for-a-customer-with-no-email.md): Create a booking on behalf of a customer that has no email - [Create a booking for a new customer with an existing Eequ account](http://help.eequ.org/en/articles/341434-create-a-booking-for-a-new-customer-with-an-existing-eequ-account.md): Create bookings for people who already are on Eequ, but have never booked with you before - [Create a booking for an existing customer](http://help.eequ.org/en/articles/342529-create-a-booking-for-an-existing-customer.md): How to create a booking for an existing customer that booked with you before - [Create a booking for a new attendee with an existing customer](http://help.eequ.org/en/articles/342530-create-a-booking-for-a-new-attendee-with-an-existing-customer.md): Create a new attendee for an existing customers profile - [How to create a booking for siblings](http://help.eequ.org/en/articles/369653-how-to-create-a-booking-for-siblings.md): Create a booking for multiple children under the same account holder. - [How to add an email to an existing registration record](http://help.eequ.org/en/articles/377595-how-to-add-an-email-to-an-existing-registration-record.md): Add an email to a registration record by creating a booking for them. - [How to add attendees to the register retrospectively](http://help.eequ.org/en/articles/439675-how-to-add-attendees-to-the-register-retrospectively.md): Add attendees to the register retrospectively for past sessions. - [How to add a past activity and take the register](http://help.eequ.org/en/articles/445440-how-to-add-a-past-activity-and-take-the-register.md): 3 part guide for creating a listing for an activity that has already happened and recording attendance retrospectively, by creating bookings. - [How to take a Register](http://help.eequ.org/en/articles/220880-how-to-take-a-register.md): In this article you will find out how to get the most out of your Registers. - [How to add a second checkbox for collection on the Register](http://help.eequ.org/en/articles/220857-how-to-add-a-second-checkbox-for-collection-on-the-register.md) - [How to send a group message](http://help.eequ.org/en/articles/220795-how-to-send-a-group-message.md): In this article, you will find how to send a group message to the bookers of any session - [How to customise and print your register](http://help.eequ.org/en/articles/220730-how-to-customise-and-print-your-register.md) - [How to export your registers in bulk](http://help.eequ.org/en/articles/288306-how-to-export-your-registers-in-bulk.md): How to run a report to see your attendees over a range of dates - [How to send a bulk message](http://help.eequ.org/en/articles/410171-how-to-send-a-bulk-message.md): Send a bulk message to all or some of your bookers! - [How to share your Listing or Collection page](http://help.eequ.org/en/articles/286756-how-to-share-your-listing-or-collection-page.md): Sharing your listing or organisation page is a great way to attract more bookings and make it easy for learners to find your sessions. - [How to create a Collection of Listings](http://help.eequ.org/en/articles/429186-how-to-create-a-collection-of-listings.md): Create your own all-in-one marketing page on Eequ. - [How to grant Admin Access to your account](http://help.eequ.org/en/articles/220779-how-to-grant-admin-access-to-your-account.md) - [How to Access an Account When You Have Been Granted Admin Rights](http://help.eequ.org/en/articles/220671-how-to-access-an-account-when-you-have-been-granted-admin-rights.md) - [How to give someone access to your account](http://help.eequ.org/en/articles/221437-how-to-give-someone-access-to-your-account.md): How can I give a member of staff permissions? - [Exporting or Downloading Data](http://help.eequ.org/en/articles/220907-exporting-or-downloading-data.md) - [How can I email my bookers?](http://help.eequ.org/en/articles/220910-how-can-i-email-my-bookers.md): Follow these steps to download an email list - [How to add a Mentor Collaborator to your Listing](http://help.eequ.org/en/articles/221443-how-to-add-a-mentor-collaborator-to-your-listing.md): Give team members limited access to your Listings so they can take registers, view notes, send messages, and view emergency contact details. - [How bank transfers work on Eequ](http://help.eequ.org/en/articles/669785-how-bank-transfers-work-on-eequ.md): Customers without a payment card \(such as schools and local authorities\) can now make bookings on Eequ and pay via bank transfer. - [How do Eequ payouts work?](http://help.eequ.org/en/articles/691803-how-do-eequ-payouts-work.md): Everything you need to know about how Eequ gets your earnings to you. - [How do I view my Reflections?](http://help.eequ.org/en/articles/220772-how-do-i-view-my-reflections.md) - [How do I prompt my learners to give a review?](http://help.eequ.org/en/articles/221060-how-do-i-prompt-my-learners-to-give-a-review.md) ## Bookers - [Introducing Eequ: How to use Eequ](http://help.eequ.org/en/articles/220668-introducing-eequ-how-to-use-eequ.md) - [Is the experience I have booked insured?](http://help.eequ.org/en/articles/221075-is-the-experience-i-have-booked-insured.md) - [Safeguarding FAQs](http://help.eequ.org/en/articles/221010-safeguarding-faqs.md) - [Safe-guarding Advice for Parents](http://help.eequ.org/en/articles/221077-safe-guarding-advice-for-parents.md) - [Booking FAQs](http://help.eequ.org/en/articles/221080-booking-faqs.md) - [How do I make a booking?](http://help.eequ.org/en/articles/221041-how-do-i-make-a-booking.md) - [How to book with Tax-Free Childcare Payments or Childcare Scheme](http://help.eequ.org/en/articles/220940-how-to-book-with-tax-free-childcare-payments-or-childcare-scheme.md) - [Learners: Cancellation/Refund FAQs](http://help.eequ.org/en/articles/221078-learners-cancellation-refund-faqs.md) - [How do I cancel a booking?](http://help.eequ.org/en/articles/221054-how-do-i-cancel-a-booking.md): Double-booked? Unwell? Just can't make it that day? Don't worry, it's easy to cancel your booking. - [How do I get a bespoke invoice?](http://help.eequ.org/en/articles/221465-how-do-i-get-a-bespoke-invoice.md): I want a bespoke invoice for an experience but I don't know how to get it. - [How to Print a Receipt for a Booking](http://help.eequ.org/en/articles/288688-how-to-print-a-receipt-for-a-booking.md): The printed receipt can serve as proof of payment for various services, such as childcare payments. - [How to Register Your Interest](http://help.eequ.org/en/articles/300632-how-to-register-your-interest.md): How and when you can register your interest - [How do I join the waiting list?](http://help.eequ.org/en/articles/276287-how-do-i-join-the-waiting-list.md): You can join the Waiting list for a fully booked block of dates or specific sold out dates, to be notified when a place becomes available. - [How to find my Mentors childcare details](http://help.eequ.org/en/articles/292173-how-to-find-my-mentors-childcare-details.md): Easily access your Mentor's childcare information in just a few clicks from your Booking page. - [How do I leave a review for my mentor?](http://help.eequ.org/en/articles/221057-how-do-i-leave-a-review-for-my-mentor.md) - [Why do I need to create a child profile?](http://help.eequ.org/en/articles/221022-why-do-i-need-to-create-a-child-profile.md) - [How do I add my profile information?](http://help.eequ.org/en/articles/221024-how-do-i-add-my-profile-information.md): How do I add a child profile? ## HAF - [How to run your HAF provision with Eequ](http://help.eequ.org/en/articles/220969-how-to-run-your-haf-provision-with-eequ.md) - [How to update a listing for a new delivery period](http://help.eequ.org/en/articles/220832-how-to-update-a-listing-for-a-new-delivery-period.md) - [How to Create the Perfect Council-Funded Listing](http://help.eequ.org/en/articles/221460-how-to-create-the-perfect-council-funded-listing.md): Learn how to improve your listing, get more bookings and higher attendance - [How to change a Listing assigned to the wrong Council](http://help.eequ.org/en/articles/220672-how-to-change-a-listing-assigned-to-the-wrong-council.md) - [How to approve bookings when my council uses Eequ centrally](http://help.eequ.org/en/articles/220878-how-to-approve-bookings-when-my-council-uses-eequ-centrally.md) - [How to manage HAF bookings if your Council does not use Eequ centrally](http://help.eequ.org/en/articles/220885-how-to-manage-haf-bookings-if-your-council-does-not-use-eequ-centrally.md) - [How schools can use Eequ for HAF](http://help.eequ.org/en/articles/220790-how-schools-can-use-eequ-for-haf.md) - [How to share a link to your listing in another language](http://help.eequ.org/en/articles/220737-how-to-share-a-link-to-your-listing-in-another-language.md) - [Chasing up non-attenders](http://help.eequ.org/en/articles/220716-chasing-up-non-attenders.md) - [How to promote your Council-Funded listings](http://help.eequ.org/en/articles/221456-how-to-promote-your-council-funded-listings.md): Tips on how to raise awareness amongst eligible families - [Offer different quantities of Free and Paid HAF tickets](http://help.eequ.org/en/articles/220836-offer-different-quantities-of-free-and-paid-haf-tickets.md) - [How to add a Paid Ticket to your council listing](http://help.eequ.org/en/articles/220674-how-to-add-a-paid-ticket-to-your-council-listing.md) - [How to Create a Private Listing for processing free tickets that are not funded by the council](http://help.eequ.org/en/articles/286858-how-to-create-a-private-listing-for-processing-free-tickets-that-are-not-funded-by-the-council.md): I want to add free tickets that are not funded by the council - [How to run Positive Activities with Eequ](http://help.eequ.org/en/articles/308540-how-to-run-positive-activities-with-eequ.md): Eequ makes it simple to take Positive Activities bookings, manage your deliveries and report to your councils. - [How to run an Open Access provision using Eequ](http://help.eequ.org/en/articles/347896-how-to-run-an-open-access-provision-using-eequ.md): Follow the instructions below to set up your open access provision - [How to instantly approve Council bookings](http://help.eequ.org/en/articles/292001-how-to-instantly-approve-council-bookings.md): Switch on Instant Book in your settings to approve council funded places - [How to email non-attendees from the register](http://help.eequ.org/en/articles/717291-how-to-email-non-attendees-from-the-register.md): Send a tailored email to non-attendees in seconds, helping improve attendance and ensure free HAF places are used effectively. - [Privacy explainer for school Arbor managers using the Eequ Local Authority HAF Invitation Service](http://help.eequ.org/en/articles/744157-privacy-explainer-for-school-arbor-managers-using-the-eequ-local-authority-haf-invitation-service.md): How Eequ collaborates with schools to notify eligible families about the HAF programme - [Introducing Eequ: How parents find and book a free HAF activity](http://help.eequ.org/en/articles/221313-introducing-eequ-how-parents-find-and-book-a-free-haf-activity.md): Find and book funded Holiday Activities and Food programmes on Eequ - [Am I eligible for the HAF Programme?](http://help.eequ.org/en/articles/220669-am-i-eligible-for-the-haf-programme.md) - [Quick guide on how to book a HAF session](http://help.eequ.org/en/articles/220821-quick-guide-on-how-to-book-a-haf-session.md) - [How booking limits work with HAF](http://help.eequ.org/en/articles/221452-how-booking-limits-work-with-haf.md): Find out how to Eequ manages the booking limits set by your council - [How to Edit my child's name](http://help.eequ.org/en/articles/220785-how-to-edit-my-child-s-name.md) - [How to correct my child's date of birth](http://help.eequ.org/en/articles/220871-how-to-correct-my-child-s-date-of-birth.md) - [Privacy explainer for parents and carers receiving an email notification about the HAF programme from Eequ](http://help.eequ.org/en/articles/744172-privacy-explainer-for-parents-and-carers-receiving-an-email-notification-about-the-haf-programme-from-eequ.md): How Eequ collaborates with schools to notify eligible families about the HAF programme ## SEND Short Breaks - [Getting started for SEND Short Breaks](http://help.eequ.org/en/articles/221450-getting-started-for-send-short-breaks.md): Find our how to create a listing to provide SEND Short Breaks for your Council - [How a practitioner can help a parent to book a SEND Short Break](http://help.eequ.org/en/articles/221461-how-a-practitioner-can-help-a-parent-to-book-a-send-short-break.md): This article is a step by step guide for professionals, friends or family member helping a parent to book. - [How parents book a SEND Short Break](http://help.eequ.org/en/articles/220722-how-parents-book-a-send-short-break.md) - [How to Create the Perfect SEND Short Breaks listing](http://help.eequ.org/en/articles/221453-how-to-create-the-perfect-send-short-breaks-listing.md): Essential recommendations from your Council team - [Register Interest Default setting Vs. Expressions of Interest Only setting](http://help.eequ.org/en/articles/331506-register-interest-default-setting-vs-expressions-of-interest-only-setting.md): What is the difference? - [How Register Interest default setting works](http://help.eequ.org/en/articles/329242-how-register-interest-default-setting-works.md): Register Interest is a default setting that allows bookers to register their interest for your listing and be notified when bookings open ## General - [Contact your Mentor if you have a question about your booking](http://help.eequ.org/en/articles/221445-contact-your-mentor-if-you-have-a-question-about-your-booking.md): Learn how to contact your Mentor on Eequ if you have a question - [Contact Eequ](http://help.eequ.org/en/articles/220765-contact-eequ.md) - [How to login with a One-Time Password \(OTP\)](http://help.eequ.org/en/articles/273188-how-to-login-with-a-one-time-password-otp.md): We’ve made logging into your account easier and more secure by replacing passwords with 6 digit OTP's. This means you no longer need to remember or reset a password - just check your email and clic... - [How to change your Email address](http://help.eequ.org/en/articles/302814-how-to-change-your-email-address.md): To update the email address linked to your account, just follow these simple steps ## About Eequ - [About Eequ](http://help.eequ.org/en/articles/221016-about-eequ.md) ## Legal Policies - [Eequ Privacy Policy](http://help.eequ.org/en/articles/221003-eequ-privacy-policy.md): How we look after your personal data and your privacy rights. - [Eequ Mentor Terms of Service](http://help.eequ.org/en/articles/221018-eequ-mentor-terms-of-service.md) - [Eequ Customer Terms of Service](http://help.eequ.org/en/articles/221008-eequ-customer-terms-of-service.md) - [Eequ Child Learner Privacy Explainer](http://help.eequ.org/en/articles/220780-eequ-child-learner-privacy-explainer.md) - [Eequ Cookie Policy](http://help.eequ.org/en/articles/220999-eequ-cookie-policy.md) - [Eequ Acceptable Use Policy](http://help.eequ.org/en/articles/221001-eequ-acceptable-use-policy.md) - [Accessibility Statement](http://help.eequ.org/en/articles/220960-accessibility-statement.md) - [Code of Conduct: Mentors](http://help.eequ.org/en/articles/221067-code-of-conduct-mentors.md) - [Code of Conduct: Adult Learners/Parents](http://help.eequ.org/en/articles/221065-code-of-conduct-adult-learners-parents.md) - [Code of Conduct: Children](http://help.eequ.org/en/articles/221025-code-of-conduct-children.md) ## Resource and Blog Articles - [When Is a School Not a School?](http://help.eequ.org/en/articles/220987-when-is-a-school-not-a-school.md) - [Exams for Private Candidates](http://help.eequ.org/en/articles/220981-exams-for-private-candidates.md) - [The Institute for Outdoor Learning](http://help.eequ.org/en/articles/220718-the-institute-for-outdoor-learning.md)