Follow these simple steps to log in:
Step 1: Login on Eequ
Choose Email to login
Step 2: Enter Your Email
Enter your email address and click "CONTINUE"
Step 3: Check Your Email
You’ll receive an email with your One-Time Password within a few seconds.
Open your inbox and select the email from Eequ 'Your Eequ code is...Your One-Time Password for secure login
If you don’t see it in your inbox, check your spam or junk folder.
Step 4: Enter the Code
Go back to Eequ and enter the code into the 6-digit slots.
Step 5: You’re In!
The code will securely authenticate you and log you into your account.
Troubleshooting & FAQs
I didn’t receive the OTP email. What should I do?
Double-check that you entered the correct email address. If you entered the wrong one select "Wrong email?" to adjust it.
Check your spam or junk folder.
If you still don’t see it, try resending the code or wait a few minutes.
Contact support if none of the options work by going to MENU > MESSAGE SUPPORT
My OTP isn’t working. What now?
OTP's expire after a short time for security reasons - try requesting a new one by selecting the 'resend login link'
I entered the wrong code several times and now I'm locked out of my account?
Each user has 3 attempts to enter their code correctly, if its entered more times this would lock your account for 30 minutes. Please wait and try again later.
Can I still use my password to log in?
No, our new login process replaces passwords with One-time Passwords for better security.
If you have any issues or need further assistance, feel free to contact our support team (MENU > MESSAGE SUPPORT).