Double-booked? Unwell? Just can't make it that day? Don't worry, it's easy to cancel your booking.
How do I cancel a session?
Go to your Schedule Page
Find the Session you want to cancel and click Cancel Session
You will be shown a Cancel Form to complete
How to cancel more than one session at a time?
Go to your Bookings page
Find the booking you would like to cancel > select View Details > Cancel Part/Cancel.
You can choose specific dates to cancel or select all dates to cancel the entire booking. Once you've made your selection, click Confirm to complete the cancellation.
Can I part-cancel for one child or for some of the sessions?
Yes! You can cancel any session for any learner.
What if my booking is waiting for approval?
No problem. You can cancel your booking while it is waiting for approval. If you have made a payment you will be refunded straight away.
When is it too late to cancel my booking?
Free bookings: You can cancel any time before the session begins.
Paid bookings: You can cancel up until 5:25 PM on the day of the session.