1. The Balance tab

The Balance tab is your starting point. Here, you can:

View upcoming payouts
View and manage your risk reserve
Track payments in transit to your bank account
Withdraw any available funds.
Filter by session date range.

Upcoming payouts card

This section includes:

1. Available soon

Payments that are still being processed by Stripe.

2. Risk Reserve

To help protect against cancellations, refunds, and disputes, Eequ maintains a Risk Reserve, which consists of two parts:

Current Liability
These funds are temporarily held for bookings that are awaiting approval, have pending refund requests, or are involved in disputes. Once a decision has been made or the necessary action has been taken, the reserved funds are released immediately.

Future Liability
By default, Eequ also reserves the value of payments for your upcoming sessions to cover any future cancellations or refund requests.

💡 Tip: You can choose to release these funds at any time by selecting the release button; however, if you withdraw the full reserve, you may be responsible for covering any future cancellations or refunds outside of the platform.

3. Available to payout

Payments that are cleared and available to withdraw.

Withdrawing funds

Select the Withdraw Funds button → Enter the amount you would like to withdraw → Select withdraw funds

Risk reserve: The sum of your current and future liability funds.

Available to Withdraw: This is the amount currently available for you to withdraw into your bank account.

In transit to your bank

Please allow 3-5 business days for funds in transit to reach your bank account.

2. Payout transactions tab

On this tab you will be able to see all your payout transactions and your total paid out in the selected date range.

3. Payments tab

On the Payments tab, you can easily track all payments and their associated bookings in one place. View refunds, payment totals, earnings, and the status of every transaction in your selected date range at a glance.

4. Settings tab

Your settings tab includes your payout method, payout descriptor, and a toggle to turn on an automatic remittance letter.

Payout method

Choose 1 of 2 options:

Manual payouts (default) — Manually manage withdrawals on your own schedule.

Automatic payouts — you’ll receive everything in your cleared balanced, every Tuesday at 9:00AM.

Payout descriptor

You can add a custom payout descriptor, making it easier to identify and manage payouts across your accounts and transactions.

Automatic remittance letter

You can enable automatic remittance letters to be sent to a list of added recipients. You can preview the letter beforehand to see exactly what they will receive.