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Accessibility Statement

Avida Hancock avatar
Written by Avida Hancock
Updated over a week ago

This accessibility statement applies to eequ.org

Last update: 29 April 2025

This website is run by Eequ Ltd. We want as many people as possible to be able to use this website. For example, you should be able to:

  • Experience text and elements that are fully responsive when resizing the browser window.

  • Zoom in up to 300% without text spilling off the screen.

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software.

  • Listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver).

We have also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.


How accessible this website is

  • Some text spacing (line height and paragraph spacing) cannot currently be customised by the user.

  • Some user-generated images do not have text alternatives


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email hello@eequ.org

We’ll carefully consider your request and respond within 7 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on here or think we’re not meeting accessibility requirements, contact: hello@eequ.org. The design and development team will respond within 7 working days, and explain what steps we will take.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not satisfied with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or arranging a video meeting

If you’re D/deaf, hearing impaired, or have a speech impediment, you can contact us using a text relay service such as Relay UK. Just let us know if you’ll be using this when you call.

If you contact us at least 7 days before your video meeting, we can arrange a British Sign Language (BSL) interpreter.

You can contact us by email on hello@eequ.org.


Technical information about this website’s accessibility

Eequ Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, and meeting the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.


Compliance status

This website is partially compliant with WCAG 2.2 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

Disproportionate burden

Some images provided by users of the platform do not have text alternatives. As a result, screen reader users may not be able to access the information these images convey.

An example is the images uploaded by Mentors to illustrate their learning experiences on Listing Pages. Mentors are independent traders and are responsible for the content they provide.

Images without text alternatives fail WCAG 2.2 success criterion 1.1.1 (non-text content).

Following assessment, we believe manually providing alternative text for all user-uploaded images would impose a disproportionate burden under Regulation 7 of the accessibility regulations.


Video

Video content hosted via YouTube includes captions and other accessibility features.


What we’re doing to improve accessibility

We are:

  • Reviewing the logical flow of navigation and the focus order across all pages.

  • Ensuring touch target sizes meet minimum standards (2.5.8 Target Size — WCAG 2.2).

  • Incorporating a wider suite of automated and manual accessibility tests into our design and development processes.

  • Actively seeking feedback from users with a range of accessibility needs.


Preparation of this accessibility statement

This statement was prepared on 29 April 2025. It was last reviewed on 29 April 2025.

This website was last tested on 25 April 2025 using multiple accessibility testing tools, including:

  • aXe

  • Lighthouse

  • WAVE

We tested a representative sample of pages prioritising the most common usage paths based on data from Google Analytics. These included landing pages, search pages, organisation pages, listing pages, checkout pages, and embedded iFrames.

Full Lighthouse accessibility test reports are available on request.


End.

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