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Accessibility Statement
Accessibility Statement

Accessibility statement for Eequ

Avida Hancock avatar
Written by Avida Hancock
Updated over a week ago

This accessibility statement applies to

This website is run by Eequ Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • experience text and elements that are fully responsive when the size of the browser window is changed.

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet ( has advice on making your device easier to use if you have a disability.

How accessible this website is

  • you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We’ll carefully consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: and the design and development team will respond within 7 days, detailing how we will endeavour to improve your accessibility.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (

Contacting us by phone or arranging a video meeting

We can arrange a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us 7 days before your video meeting we can arrange a British Sign Language (BSL) interpreter.

You can contact us by email on

Technical information about this website’s accessibility

Eequ is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 ( AA standard.

Disproportionate burden

Some images, provided by users of the platform, do not have a text alternative, so people using a screen reader cannot access the information represented by the image. An example of this is the photos or infographics provided by a Mentor on their listing page to illustrate their learning experience.

The Mentors on the Platform are independent traders who use Eequ to promote their Learning Experiences. The content of the Mentor Listing on the Platform is entirely the responsibility of the Mentor and the content is created and submitted by Mentors. As a result, we are not (and cannot reasonably be) responsible for obtaining alternative text for each photograph. The text content of the listing may also be of variable quality and may contain grammatical errors or spelling mistakes.

Images without text alternative fail WCAG 2.1 success criterion 1.1.1 (non-text content).

We have assessed the options for adding text to all images manually but believe that doing so now would be a disproportionate burden ( within the meaning of the accessibility regulations.


Video from our site is hosted by YouTube which provides captions and other accessibility features.

What we’re doing to improve accessibility

We are reviewing the flow of navigation to further improve the logical progression of information.

We are incorporating a wider suite of tools into our accessibility testing and embedding this into our design process and testing protocols. We also welcome feedback from differently-abled users as a result of manual testing.

Preparation of this accessibility statement

This statement was prepared on 22nd June 2022. It was last reviewed on 22nd June 2022.

This website was last tested on 24th June 2022. The testing was carried out using multiple tools including:

We tested a sample of pages that prioritise the most common usages of the platform and user experience such as landing pages, search pages, Organisation Pages, iFrames, Listing Pages and checkout pages. We chose these pages for their frequency of use as shown by Google Analytics.

You can see the full Lighthouse accessibility test reports here.


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