If your council is using Eequ for the HAF programme, welcome 🎉
Read on to see how easy it is to book, send messages, cancel and manage your holiday activities. ⚽️ 🎭 🎨 🍎
How to book on a mobile phone
Watch this short video to see how you can book a HAF activity on your mobile phone:
Step by step guide of the HAF booking process
When you have a link for listing that you want to book, the process is simple.
1. Click Book and then select Book sessions.
2. Then select your dates. Once selected, click 'Book selected dates'. If you have booked before, your children will appear. If this is your first booking with Eequ, you can Add a Child during checkout.
3. On the next page, please select a ticket for each attendee. Remember that there may be more than one ticket type, so if you're looking for a free ticket, make sure you choose the free ticket. Then click Next.
4. In the next step, you'll answer a number of checkout questions for each attendee and an adult booker. There is an additional Attendee summary page, where you'll be able to simply click the chevron to review your answers and change them in case you've made a mistake.
Scroll down to see all the questions.
6. In the final step, you'll be able to see the booking summary, check all of the details that you've selected, and complete your booking request.
Finally, you'll see the confirmation modal.
How do I know when my HAF booking request is Approved?
You can see the progress of your booking requests by checking your Booking Page or Schedule Page on Eequ.
Your Schedule Page is a great place to see where you need to be for each child throughout the holidays. The yellow label will change to green when it is approved.
You will also receive email notifications for all your booking requests, confirmations and messages from providers.
Make sure you add hello@eequ.org to your contacts and check your Spam or Junk folder if you don't immediately get an email.
If you find an email from Eequ in Spam, mark it as safe and drag it to your Inbox.
How do I send messages and cancel sessions?
Simply log in and open your menu and go to your Schedule Page . Click Cancel Session and complete the simple form - see below:
If you need extra help, please head to this help article: How do I cancel a booking?
How do I leave a review?
We call reviews "Reflections". Simply open your menu, click on Reflections and you will be able to write a Reflection on any you have booked.
Mentors really appreciate your comments and this helps other parents too.
You can read more about reflections in this article: How do I leave a review for my mentor?
Who should I contact if I have more questions?
Questions about the venue or activity
If you have any questions about the venue or activities use the Ask Mentor button on the listing. Your message will go directly to the Mentor.
Questions about eligibility
If you have any questions about eligibility, please contact your school or the HAF team at the Council directly.
Questions about the booking platform
If you have a query about using Eequ, log in to Eequ and go to Menu > Help > Message technical support. If you can't log in, email support@eequ.org for more support on booking.
