In this article, you will find clear instructions on how to view and manage refund requests for your bookings. To make it even easier, we’ve included a short video with step-by-step guidance.
Step 1: Access Your Bookings
Start by going to your booking page. Here, you will see a list of all your bookings. Look out for a small question mark icon next to any bookings that have been cancelled. This icon indicates that a refund request requires your attention.
Step 2: Filter Refund Requests
If you have multiple cancellations, it may be helpful to use the Refund Decision section. This section will show only the bookings that require a refund decision, making it easier to manage them efficiently.
Step 3: Review Cancellation Details
Click on the orange question mark icon to open the booking drawer. In the Cancellation and Refunds section, you will see a pending refund request. You can also view the cancellation message left by the booker to remind yourself why they cancelled.
Step 4: Make Your Refund Decision
You have two options:
Approve Refund – Click this if you want to refund the booking. You will then see a summary showing who is being refunded and for which session. This allows you to confirm or cancel if a mistake was made.
Decline Refund – Click this if you do not want to refund the booking. In this case, you will still receive your payout.
Step 5: Confirm the Refund
Once you approve a refund, the booking status will change from Paid to Pending, indicating that the refund process has started. The refund usually takes about five minutes to process, and the booker will receive a receipt from Stripe.