Bookings
Managing, cancelling and messaging customers
By Sarah and 5 others6 authors12 articles
- Bookings FAQsAnswers to common provider questions about bookings on Eequ, including notifications and approving or declining booking requests.
- What happens when I receive a booking?What happens after a parent books your activity on Eequ, from the booking request email to approving or declining it.
- How can I see my Ticket Availability?How providers check ticket availability on Eequ when using different group sizes, session sizes and ticket limits.
- How to partially decline a bookingHow providers approve part of a booking on Eequ and decline specific attendees or sessions, with a short video.
- What happens when I reach my maximum group size?I want to know what happens when the maximum group size is reached.
- How can I see a child's date of birth?How providers see attendees' dates of birth on the Eequ bookings page, or export them from the schedule page.
- Mentors: Cancellation/Refund FAQsHow providers change dates, cancel sessions and handle refunds on Eequ once parents have started booking.
- How a Mentor Cancels a Booking or a SessionIn this article, we’ll guide you through the cancellation process from a mentor’s perspective.
- How to instantly approve bookingsSwitch on Instant Book in your settings
- How to add booking notesQuick guide on how a mentor can add notes to a booking
- How to Handle Refund RequestsHow providers view, approve or decline refund requests from parents on Eequ, with a short step-by-step video.
- How do I make a booking?A step-by-step guide to finding activities, choosing a session and completing your booking on Eequ.