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How to chase up non-attendees to improve attendance

Send a tailored email to non-attendees in seconds, helping improve attendance and ensure free HAF places are used effectively.

Written by Iryna Bobechko

⚠️ This feature is only available for council-linked listings.

How to Email Non-Attendees

  1. Go to Menu > Registers > Past dates tab

2. Select the “Take Register” button. After you have taken the register and attempt to close the drawer, an option to email non-attendees will appear.

3. Select the 'View Email Template' button, this will show a tailored email and the list of non-attendees.

4. Select the 'Send Email' button.

3. Once you've sent an email to non-attendees, a confirmation message will appear in the drawer.


If you choose to not email non-attendees for now and simply close the modal, the option will still appear in the register, where you can select a button to email non-attendees.

The button 'Email non-attendees' will also appear on the Registers page.

Once you’ve sent an email to non-attendees, a “Non-attendees emailed” label will appear on the Registers page.

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