There are two ways to set up these events, depending on whether you need to collect tickets for everyone attending or just the eligible child:
Example 1: A Pantomime where each family member needs a ticket
Use this setup when you need to know how many children, siblings and adults are attending.
Example Scenario:
You have 60 places available for your Pantomime event.
Children, siblings and adults all need a ticket.
Adults must accompany children.
Each child can be accompanied by a maximum of two adults.
Each child can be accompanied by a maximum of two non-eligible siblings.
Listing description
Use your listing description to clearly communicate to your bookers:
Age Range
Edit the age range to include everyone who needs a ticket.
In this example, we have selected 'Children and adults together', with children from 2 year old (since those under two, do not need a ticket)
Group size
Set the group size to 60
š” Important: Group size means the total number of people you can accommodate, or the total number of tickets you have including both adults and children.
Eequ will control the overall group size. However, the listing provider will need to check bookings that each booking has:
An eligible child ticket
A Maximum of two accompanying adult tickets
A Maximum of two accompanying non-eligible sibling ticket
Dates and date block titles
Add all dates to the same date block if the shows take place at the same time.
If you have different performance times, such as matinees and evening shows, create separate labelled date blocks.
Use your block titles to explain any booking rules or provide extra information to your bookers.
Tickets
Create clearly labelled tickets so bookers can select the correct options.
Use the Extra information to help bookers select the correct ticket text box to explain who should select each ticket.
Managing your bookings
Eequ will control the overall group size. However, the listing provider will need to check bookings that each booking only has:
A eligible child ticket
A Maximum of two accompanying adult tickets
A Maximum of two accompanying non-eligible sibling ticket
š” Tip: To check a booking, go to your Bookings page.
Hover over the attendees to see which tickets have been booked.
You can then choose to:
Approve the booking.
Part approve the booking.
Decline the booking.
Setting listing booking limits
Since this may be a very popular listing, you can choose to restrict families to book only one session per eligible learner.
Navigation
Go to Edit Listing ā Settings to create your rule.
Please note: This rule works alongside the council's global booking rule.
Eligible learners will be restricted to one session for this listing. This will also count towards their eight sessions provided by the council.
Example 2: A Family event where only the Eligible Child needs to book
Use this setup when you only need to collect bookings for eligible children, rather than every family member attending.
Example scenario
You have 60 places available for your Family Event.
Children, siblings and adults can attend.
Adults must accompany children.
There is no limit to the number of siblings or family members who can accompany the eligible child.
You do not need to collect their names or personal details.
However, you do need to know in advance how many people are accompanying.
Only create a ticket for the HAF Eligible Child. Do not add tickets for adults or siblings.
Set up your listing
Set up your listing as normal, but make sure your booking rules are clearly explained.
Use the following areas to communicate the information:
Listing description: Explain who can attend and the booking rules.
Date block title: Include any important information about the session.
Extra confirmation message: Remind bookers how many family members they can bring and what they need to do.
Monitoring Group size
Because you are only creating tickets for eligible children, Eequ will only deduct the number of eligible child tickets from your group size.
You will therefore need to monitor the total number of people attending, including accompanying adults and siblings, and adjust your available places accordingly.
š” Tip: Add extra questions at checkout to find out how many people will be accompanying each eligible child.
