As a Mentor, you might need to cancel a booking or a session. Sometimes, a parent asks you to do this for them. We always recommend that you guide the booker to do this on their account via Eequ, but in this article, we'll show you a cancellation from the perspective of a Mentor.
You can find a red cross in the actions column on your booking page. Or a button at the bottom of the drawer.
Watch this short video to see how it is done:
Rules for Mentor cancellations
Payouts & Cancellations:
Payouts are processed daily at 17:30.
The system gives a 5-minute buffer — so the final cancellation deadline each day is 17:25.
After 17:25, payouts for eligible sessions are locked and can’t be canceled.
If a session ends in the future, there’s no constraint — it’s cancelable anytime before its payout is triggered.
If a session ended recently, there’s a clear window to cancel before the next payout run.
Cancellation window:
A session can be canceled only if its payout has not yet been processed. The system processes payouts daily at 17:30, and the final opportunity to cancel is 5 minutes before that — at 17:25 on payout day.
So, for any session:
If the session ends in the future → Cancel anytime before its payout run.
If the session ended within the last payout cycle → Cancel before the next payout deadline at 17:25.
If the session ended more than one payout cycle ago → It can’t be canceled (payout already processed).