A Registration Record is generated when you create a Mentor booking on behalf of a customer who doesn't have an email address.
How to Create a booking without an email
Start by going to MENU > Create a booking
2. Then select the listing and dates you would like to create a booking for and select NEXT
3. Select create a new attendee
4. Enter the account holder first name and last name if the attendee is the adult
5. Select or continue without email
5. You will see a message confirming you are continuing with no email and that you can add it later
6. Enter the attendee's first name and surname or select same as account holder
7. Select CONTINUE
8. Select a ticket
9. Select NEXT
10. Complete required checkout questions:
Date of birth
Confirm eligibility if the child is eligble for benefit related free school meals
Tick any other statements that apply to the child
12. Select SAVE
13. Double check the booking looks right then select NEXT
9. Select CONFIRM BOOKINGS
Your booking status will have a red label saying an email was not provided.
10. You will get a confirmation message, which gives you the option to create another booking or view your booking on your bookings page
FAQS
Where will the Registration Record appear?
Registers
Data downloads
Who can create a Registration Record?
✅ The Listing Account Holder
✅ A HAF Council Member
✅ A Mentor Collaborator (added to the listing)
A few things to remember about Registration Records
A Registration Record for a HAF listing will not automatically be considered HAF ELIGIBLE - it can still be declined by your council if they are responsible for eligibility decisions. Once they have approved the eligibility status the record with display as approved.
How should I handle an existing customer who has attended an extra session without booking?
If the Booker or Attendee has booked or even messaged you previously, you can create a booking for them instead of creating a Registration Record.
If you have any questions about Registration Records or creating bookings, please go to MENU > Message support!